What would you do if one of your service providers pulled the plug on a business-critical service and gave you less than a year to find a replacement?
This presentation focuses on the experience of a small group of institutions who came together to share their knowledge, expertise and resources to find a suitable, alternative solution in a short timeframe. There are several pedagogical benefits of video in education Burmark (2004). Accoring to Allam (2006), using videos to communicate a topic is engaging and insightful. The media server company that provided a video portal to these institutions was obliged to discontinue their product and gave their customers less than a year to find an alternate solution over which to migrate. This talk will investigate the external dependencies of the group members and their preparedness in the event of this sudden crisis and outline the importance of collaboration and sharing to find a solution. Although some users have had previous experience on a personal level such as discontinuation of Reader service by Google (PC Magazine 2013; Green (2013), the main challenge faced by most in this case was the lack of experience in dealing with similar situations on an organisational level. This issue had an unprecedented impact on each institution and on the development plans of the individuals assigned to deal with it.
An action research approach was taken by this newly-formed collaboration Reason & Bradbury (2001), which at the outset provided a springboard for ideas. Each institution started by assessing their own situation and gathering their internal requirements. This information was then collated and the group established a shared online space in order to refine and assess possible alternatives in a consistent way. Two different institutional approaches that emerged from this process will be discussed in this presentation as well as the impact on each institution. The benefit of working collaboratively versus independently will also be outlined. This sharing of load ultimately resulted in saving time, avoiding duplication of effort and, above all established a sense of solidarity and participation amongst the institutions and the individuals involved.
The final solutions, which will have been implemented shortly before the ALT conference, will ensure that attendees will benefit from insights into the whole process. The collaborative approach will be reflected upon in the conclusion of the presentation.
- Allam, C. (2006) in Bijnens, M., Vanbuel, M., Verstegen, S., Young C., Handbook on Digital Video and Audio in Education, Creating and using audio and video material for educational purposes, The Videoaktiv Project.
- Burmark, L. (2004). Visual presentations that prompt, flash& transform. Media and Methods, 40(6), 4–5.
- Google Reader Bites the Dust. Who’s Next?”. PC Magazine. March 15, 2013. Retrieved March 16, 2013.
- Green, Alan (March 13, 2013).“Powering Down Google Reader”. Official Google Reader Blog.
- P. Reason & H. Bradbury (2001), Handbook of action research: Participative inquiry and practice (pp. 287-293). London: Sage.