The Jisc Student Digital Experience Tracker enables colleges and universities to gain a snapshot of learners’ entire digital experience, including the digital environment for learning, support for their own devices and practices, and the digital curriculum. The Tracker supports providers to:
gather evidence from learners about their digital experience and track changes over time
make better informed decisions about the digital environment
target resources for improving digital provision
plan other research, data gathering and student engagement around digital issues
demonstrate quality enhancement and student engagement to external bodies and to students themselves
The tracker is based on a concise set of questions, tested with HE and FE and Skills students for readability and ease of response. It builds on two years of research under the Jisc Digital Student project , and on resources such as the Jisc/NUS Digital Student Experience Benchmarking Tool  and the Jisc Guide to Enhancing the Digital Student Experience . The questions cover issues that are important to learners, and to staff with a focus on the learning experience.
Twenty four diverse HE and FE providers – including two specialist colleges – have used the Tracker in its pilot phase. Each received an institutionally tailored version of the question set in BOS (Bristol Online Surveys) with guidance on set-up, implementation, triangulation with other data sources, and student engagement. Almost 11,000 complete data sets were collected. Once students had submitted their responses, institutions were able to access their complete data set and benchmark each question against responses from the rest of their sector. They also received guidance on interpreting the findings and advice on actions they could consider in response. Jisc has also carried out an analysis of the full data set, revealing some interesting differences between the experiences of learners in HE and FE.
Student engagement has been an integral part of the Tracker project, from development of the question set to student-led campaigns for a high response rate at trial sites, and with a strong focus on student partnerships in responding to the findings.
The symposium/workshop will be launched with a brief introduction to the Tracker. Participants will hear from stakeholders at three pilot institutions who will share their reasons for being involved in the trial, how it went, and the changes they are making in response. Participants will be able to question each panel member and hear from students involved in the trial.
There will be an opportunity to try aspects of the Tracker live and to complete an online planning tool. Feedback from participants will help to deterine the future development of the Tracker service.
Finally, findings from the pilot run of the Tracker will be shared and discussed.
2. Jisc/NUS 2015: http://repository.jisc.ac.uk/6140/1/Jisc_NUS_student_experience_benchmarking_tool.pdf
3. Jisc 2015: https://www.jisc.ac.uk/guides/enhancing-the-digital-student-experience