Using Blackboard Collaborate

Most of the webinar sessions for the ALT Online Winter Conference will be delivered using Blackboard Collaborate 12.6. Blackboard provide technical guidance for Collaborate. You can test if you can use Blackboard Collaborate by dropping in to the ‘Conference Cafe‘.

An overview of the Blackboard Collaborate interface is given below, followed by more details of the system:

CC-BY UCL/LTSS http://go.alt.ac.uk/1KVxSIm

Detailed information about Blackboard Collaborate is available via the Behind the Blackboard support site.

BEFORE THE EVENT:

How do I test my access to the Blackboard Collaborate software before an event?

ALT requests that all participants check their systems before a webinar, to ensure they can access Blackboard Collaborate and participate during the event. You can test if you can use Blackboard Collaborate by dropping in to the ‘Conference Cafe‘. We strongly recommend that you do so in advance, as we will only be able to offer limited technical support once the session is in progress.

When you enter the session, to configure your audio settings, click Tools, Audio, Audio Set-up Wizard and follow the instructions on screen.

I don’t have a microphone – can I still take part in a webinar?

Yes – you don’t have to have a microphone to be able to take part in a webinar. To ask a question, you will be able to raise your hand or write in the chat window, and to agree or disagree with a comment you can use the happy/unhappy face icons or the tick/cross. These can all be found in the bottom left-hand corner of the Blackboard Collaborate screen, below the list of participants.

DURING THE EVENT

The session says it is full – what can I do?

Unfortunately, if you try to attend a webinar and your receive a message saying that the session is full, the maximum number of people allowed in a session has been reached. To avoid disappointment, we suggest to participants to arrive early (you can always virtually leave the room until the session starts).  If you are unable to attend the session, you can listen to the recording after the event has finished.

I can’t hear the speaker – what should I do?

If you can’t hear the speaker, you can turn up the speaker volume using the controls in the bottom left-hand corner. If this does not work, try using the audio setup wizard. If you still can’t hear, please post in the chat window and a moderator will help you.

My microphone isn’t working – what should I do?

If your microphone is very quiet or is not working, you can turn up the volume using the controls in the bottom left-hand corner. If this does not work, try using the audio setup wizard. If you still can’t be heard, please post in the chat window and a moderator will help you. Note that the maximum number of simultaneous speakers is often limited in a session, and you may need to wait until others have turned off their microphones before being able to speak.

How can I ask a question?

You can ask a question by typing in the chat window or raising your hand by clicking the hand icon in the bottom left-hand corner. The speaker or moderator will then allow you to ask you question.

How can I chat to other participants?

If you want to chat to another participant without all other participants seeing your message, you can select who receives your message using the ‘send to’ function below the chat window.

How can I chat to the moderators only?

You can send a message to the moderators of a session by selecting ‘moderators’ from the ‘send to’ options below the chat box.

How can I agree/disagree with something?

To agree or disagree with something, you can use the happy/unhappy face, the tick/cross or the clapping icons. These can all be found in the bottom left-hand corner, below the list of participants, and will flash next to your name when you click them.

AFTER THE EVENT

Where can I find a webinar recording?

Recordings of webinars will be added to the session page when they become available.